Submissions rejected, questions asked. But can I answer them?

Published on April 24, 2008 By sntXrrr In Stardock Support General

A few days ago I submitted two Logonstudio Vista works, "I don't think so" and "Summertime". Both were rejected.
I got two replies for both submissions, one was an automated response and the other had comments.

I was very happy to read those comments because both of them gave the reason for their rejection as concerns about ownership. One was even formulated as a question "Did you personally make that pic or take that pic?? If not, then you cant use the wall without permission." Great! Because getting permission from myself was pretty quick and easy!

So I answered the questions by sending a reply explaining that I did make both works and added screenshots from the 3d editor I used as proof. Both showed the depicted scene from 4 different perspectives.

However, I never got a reply and the work was never posted. This makes me wonder wether replies are even read on that account (wincustomize@stardock.com)

So. whatsup? Was my mail read? Can you guys track back the mail I send? Does it change your decision about my submissions? If you want me to, I can post those screenshots here.
And separately from that, a request. If you ask people to proof their ownership or permission to use certain material, please describe a way for them to give you an answer.

btw, I am happy that wincustomize takes issues of ownership seriously so there's no complaint from me there.

Comments

ZubaZ

on Apr 24, 2008

For the moment, why don't you post your work in progress shots here or your own site, resubmit the logons, and in your description direct the mods here.

Thanks for not throwing a tantrum for WC protecting your rights as well as any other artist.

And separately from that, a request. If you ask people to proof their ownership or permission to use certain material, please describe a way for them to give you an answer.

Good point.

CarGuy1

on Apr 24, 2008

I had the same thing happen to me on a Vista logon and I PMed the moderator. He told me that as long as the work is mine then there's no problem. He instructed me to note this in the description when resubmitting the work and it would be approved. He also told me to note this on other submissions in the future so permissions won't be an issue.

Funny thing, I forgot about resubmitting it till now.

sntXrrr

on Apr 24, 2008

Thanks for the advice guys!

WOM

on Apr 24, 2008

That was easy, ya answered it in the authors comments.

sntXrrr

on Apr 25, 2008

heh, so you mailed me! I thought WOM was an abbreviation for some group account

, otherwise I would have PM'ed you.

Thanks for approving them. I've just edited them and removed the mod comment so they should be up again shortly.

sntXrrr

on Apr 26, 2008

Since it is taking days to approve one small textual edit I've resubmitted them AGAIN just to reset the publication date. Hardly anyone has had a chance to seen them yet. (

ZubaZ

on Apr 26, 2008

Not something to make a habit of.

WOM

on Apr 26, 2008

Yeap, what he said.

sntXrrr

on Apr 26, 2008

No it isn't, you're right.
But if I didn't and approval takes much longer they wouldn't even appear on the first page.
Both experience as a member and webdesigner tell me the clickthrough falloff to the second page is steep. As in any practical sense they are still brand new I think they deserve to be seen.

ZubaZ

on Apr 26, 2008

It happens to everyone once in a while . . we all just deal with it and hope the next time is better.
There's so much to learn!!

Jafo

on Apr 26, 2008

If a submission has been in the queue a significant length of time the Moderator can reset the 'upload' date when approving...

sntXrrr

on Apr 28, 2008

Weee, and they are up!

I don't think so
Summertime

Thanks!

DorkCoffeez

on Apr 28, 2008

If it makes you feel any better you took all the right steps in correcting the issue. Many people contact support and other Stardock channels asking around when only Wincustomize mods and admins have a say over the content.

What you can do if you get stuck after a really long time (days not hours) is PM the mods like you did and/or a support member here in the forums. If it has been a significantly long time then we can inquire on your behalf. If it has only been a few hours then it will simply have to wait until the admins can look over the work.

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